{"id":4569,"date":"2023-03-09T10:30:24","date_gmt":"2023-03-09T10:30:24","guid":{"rendered":"https:\/\/saundersfootmedicalcentre.gpwales.com\/?page_id=4569"},"modified":"2026-04-09T08:09:21","modified_gmt":"2026-04-09T08:09:21","slug":"raising-a-concern","status":"publish","type":"page","link":"https:\/\/saundersfootmedicalcentre.gpwales.com\/cy\/raising-a-concern\/","title":{"rendered":"Raising A Concern"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"4569\" class=\"elementor elementor-4569\" data-elementor-settings=\"[]\">\n\t\t\t\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-29574136 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"29574136\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f24fac\" data-id=\"f24fac\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-49df73c elementor-widget elementor-widget-heading\" data-id=\"49df73c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Raising A Concern<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-8f8179e elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8f8179e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-daa2af4\" data-id=\"daa2af4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-464cacc elementor-widget elementor-widget-image\" data-id=\"464cacc\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-image\">\n\t\t\t\t\t\t\t\t\t\t\t\t<img width=\"1000\" height=\"706\" src=\"https:\/\/saundersfootmedicalcentre.gpwales.com\/files\/2023\/03\/Writing-Important-Letter.jpg\" class=\"attachment-large size-large\" alt=\"Raising A Concern\" loading=\"lazy\" srcset=\"https:\/\/saundersfootmedicalcentre.gpwales.com\/files\/2023\/03\/Writing-Important-Letter.jpg 1000w, https:\/\/saundersfootmedicalcentre.gpwales.com\/files\/2023\/03\/Writing-Important-Letter-300x212.jpg 300w, https:\/\/saundersfootmedicalcentre.gpwales.com\/files\/2023\/03\/Writing-Important-Letter-768x542.jpg 768w, https:\/\/saundersfootmedicalcentre.gpwales.com\/files\/2023\/03\/Writing-Important-Letter-16x12.jpg 16w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-149fb34 elementor-widget elementor-widget-heading\" data-id=\"149fb34\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Social Media<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e5adab elementor-widget elementor-widget-text-editor\" data-id=\"1e5adab\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t\t<p><span style=\"color: #8abd91;\">We endeavour to provide the best service we can to our patients.\u00a0 Unfortunately, on occasion, you may feel that we have failed to achieve this.\u00a0 Should this be the case, the Practice requests that you contact the Practice Manager, to discuss the situation rather than sharing your comments on a social media platform. \u00a0<\/span><br \/><span style=\"color: #8abd91;\">If the\u00a0Practice becomes aware that inappropriate content has been posted online (this includes defamatory statements or personal comments, particularly those concerning violence) then the Practice will ask you to attend a meeting to discuss the situation.\u00a0<\/span><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-3d0bb4d\" data-id=\"3d0bb4d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-85c62ca elementor-widget elementor-widget-heading\" data-id=\"85c62ca\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Feedback<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7cd7ec1 elementor-widget elementor-widget-text-editor\" data-id=\"7cd7ec1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t\t<p><span style=\"color: #8abd91;\">We welcome\u00a0all feedback, good or bad,\u00a0to help us in providing the best care and treatment we can for our patients.\u00a0<\/span><\/p><p><span style=\"color: #8abd91;\">It is important that we hear the views of our patients so that we can understand how we can improve our services in future.\u00a0<\/span><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c090ae elementor-widget elementor-widget-heading\" data-id=\"4c090ae\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What Should I Do If I Have A Concern?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d27097 elementor-widget elementor-widget-text-editor\" data-id=\"3d27097\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e5af1b3 elementor-widget elementor-widget-text-editor\" data-id=\"e5af1b3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t\t<ul><li><span style=\"color: #8abd91;\">Raise the matter with a member of staff who will endeavour to resolve your concern or if they can&#8217;t\u00a0resolve it for you immediately, will report it to the Management Team for further investigation.\u00a0<\/span><\/li><li><span style=\"color: #8abd91;\">If you would prefer to deal with a member of the Practice who is not directly involved with your concern, please submit this to us in writing for the attention of the Practice Manager\/Operations Manager.\u00a0<\/span><\/li><\/ul><p><span style=\"color: #8abd91;\"><strong>Please note &#8211;<\/strong>\u00a0If your concern is of a clinical nature, a doctor who is not involved may be asked to lead the investigation.\u00a0<\/span><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71c1877 elementor-widget elementor-widget-heading\" data-id=\"71c1877\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What We Will Do As A Practice.<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c359b24 elementor-widget elementor-widget-text-editor\" data-id=\"c359b24\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t\t<ul><li>Acknowledge your written concern within two\u00a0working days, if the matter cannot be satisfactorily\u00a0resolved immediately.<\/li><li>Investigate the matter thoroughly and aim to provide you with a written response within 30 working days. If for any reason we cannot meet this timescale, we will keep you informed of the progress and your new target resolution date.\u00a0<\/li><li>Provide a response which will include\u00a0an explanation and\u00a0any action that we will be taking as a result of your concern to prevent similar events in future.\u00a0<\/li><li>If our response does not meet your satisfaction, we invite you to get back in touch with the practice, or we may direct you to the next stage which is detailed below.<\/li><\/ul>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3718ec5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3718ec5\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bf7cebc\" data-id=\"bf7cebc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-41dee68 elementor-widget elementor-widget-heading\" data-id=\"41dee68\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Getting Help To Raise Your Concern<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ab41b63 elementor-widget elementor-widget-text-editor\" data-id=\"ab41b63\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t\t<p style=\"font-weight: 400;\"><span style=\"color: #8abd91;\">If you need help to raise a concern, Llais \u2013 your voice in health and social care can help you do this. Llais is an independent body and its free Advocacy service and can provide information, advice and support to members of the public who may wish to raise a concern.<\/span><\/p><p><span style=\"color: #8abd91;\">Llais can support you to raise a concern and give advice on the most appropriate course of action. You can contact your local Llais office at the following address:<strong><br \/><\/strong><strong>\u00a0<\/strong><strong><br \/><\/strong><strong>Advocacy Service &#8211; Llais West Wales, Government Building, Picton Terrace, Carmarthen. SA31 1BT<\/strong><\/span><\/p><p style=\"font-weight: 400;\"><span style=\"color: #8abd91;\">\u00a0Tel:<a style=\"color: #8abd91;\" href=\"tel:01646697610\"><strong>01646 697610<\/strong><\/a><\/span><\/p><p style=\"font-weight: 400;\"><span style=\"color: #8abd91;\">e-mail:\u00a0\u00a0 <strong><u><a style=\"color: #8abd91;\" href=\"mailto:westwalesadvocacy@llaiscymru.org\" target=\"_blank\" rel=\"noopener\">westwalesadvocacy@llaiscymru.org<\/a><\/u><\/strong><\/span><\/p><p style=\"font-weight: 400;\"><span style=\"color: #8abd91;\">\u00a0To access Llais\u2019 website go to: \u00a0<strong>\u00a0<\/strong><strong><a style=\"color: #8abd91;\" href=\"https:\/\/www.llaiswales.org\/\" target=\"_blank\" rel=\"noopener\" data-loopstyle=\"link\">Your voice in health and social care | Llais (llaiswales.org)<\/a><\/strong><\/span><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b79f409 elementor-widget elementor-widget-text-editor\" data-id=\"b79f409\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t\t<p style=\"font-weight: 400;\"><span style=\"color: #8abd91;\">Os ydych angen cymorth i godi pryder, gall Llais \u2013 eich llais mewn iechyd a gofal cymdeithasol eich helpu i wneud hyn.<\/span><\/p><p style=\"font-weight: 400;\"><span style=\"color: #8abd91;\">Mae Llais yn gorff annibynnol ac mae ei gwasanaeth eiriolaeth am ddim yn gallu darparu gwybodaeth, cyngor a chymorth i aelodau o&#8217;r cyhoedd sydd am godi pryder.<\/span><\/p><p style=\"font-weight: 400;\"><span style=\"color: #8abd91;\">Gall Llais eich cynorthwyo i godi pryder a rhoi cyngor ar y camau mwyaf priodol i&#8217;w cymryd.<\/span><\/p><p style=\"font-weight: 400;\"><span style=\"color: #8abd91;\">Gallwch gysylltu \u00e2 swyddfa leol Llais drwy\u2019r cyfeiriad canlynol:<\/span><\/p><p><span style=\"color: #8abd91;\"><strong>Gwasanaeth Eiriolaeth &#8211; Llais West Wales, Adeiladau&#8217;r Llywodraeth<\/strong><strong>, <span style=\"caret-color: #8abd91;\">Teras Picton, C<\/span>aerfyrddin. SA31 1BT<\/strong><\/span><\/p><p style=\"font-weight: 400;\"><span style=\"color: #8abd91;\">\u00a0Ff\u00f4n:<a style=\"color: #8abd91;\" href=\"tel:01646697610\"><strong>01646 697610<\/strong><\/a><\/span><\/p><p style=\"font-weight: 400;\"><span style=\"color: #8abd91;\">E-bost:\u00a0\u00a0 <strong><u><a style=\"color: #8abd91;\" href=\"mailto:westwalesadvocacy@llaiscymru.org\" target=\"_blank\" rel=\"noopener\">westwalesadvocacy@llaiscymru.org<\/a><\/u><\/strong><\/span><\/p><p style=\"font-weight: 400;\"><span style=\"color: #8abd91;\"> I gael mynediad at wefan Llais ewch i: <strong><a style=\"color: #8abd91;\" href=\"https:\/\/www.llaiscymru.org\" target=\"_blank\" rel=\"noopener\">Eich llais mewn iechyd a gofal cymdeithasol | Llais (llaiswales.org)<\/a><\/strong><\/span><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8b626f1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8b626f1\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-0771837\" data-id=\"0771837\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-51ff4ed elementor-align-center elementor-widget elementor-widget-button\" data-id=\"51ff4ed\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a href=\"https:\/\/saundersfootmedicalcentre.gpwales.com\/cy\/files\/2023\/03\/Putting-Things-Right-Leaflet.pdf\/\" target=\"_blank\" class=\"elementor-button-link elementor-button elementor-size-sm\" role=\"button\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Putting Things Right Leaflet<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-0fd96c9\" data-id=\"0fd96c9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-72545e6 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"72545e6\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a href=\"https:\/\/saundersfootmedicalcentre.gpwales.com\/cy\/files\/2023\/03\/Gweithio-i-Wella.pdf\/\" target=\"_blank\" class=\"elementor-button-link elementor-button elementor-size-sm\" role=\"button\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Gweithio i Wella<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Raising A Concern Social Media We endeavour to provide the best service we can to our patients.\u00a0 Unfortunately, on occasion, you may feel that we have failed to achieve this.\u00a0 Should this be the case, the Practice requests that you contact the Practice Manager, to discuss the situation rather than sharing your comments on a [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"elementor_header_footer","meta":[],"_links":{"self":[{"href":"https:\/\/saundersfootmedicalcentre.gpwales.com\/cy\/wp-json\/wp\/v2\/pages\/4569"}],"collection":[{"href":"https:\/\/saundersfootmedicalcentre.gpwales.com\/cy\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/saundersfootmedicalcentre.gpwales.com\/cy\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/saundersfootmedicalcentre.gpwales.com\/cy\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/saundersfootmedicalcentre.gpwales.com\/cy\/wp-json\/wp\/v2\/comments?post=4569"}],"version-history":[{"count":65,"href":"https:\/\/saundersfootmedicalcentre.gpwales.com\/cy\/wp-json\/wp\/v2\/pages\/4569\/revisions"}],"predecessor-version":[{"id":7061,"href":"https:\/\/saundersfootmedicalcentre.gpwales.com\/cy\/wp-json\/wp\/v2\/pages\/4569\/revisions\/7061"}],"wp:attachment":[{"href":"https:\/\/saundersfootmedicalcentre.gpwales.com\/cy\/wp-json\/wp\/v2\/media?parent=4569"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}