English (UK) 
Cymraeg Raising A Concern
Social Media
We endeavour to provide the best service we can to our patients. Unfortunately, on occasion, you may feel that we have failed to achieve this. Should this be the case, the Practice requests that you contact the Practice Manager, to discuss the situation rather than sharing your comments on a social media platform.
If the Practice becomes aware that inappropriate content has been posted online (this includes defamatory statements or personal comments, particularly those concerning violence) then the Practice will ask you to attend a meeting to discuss the situation.
Feedback
We welcome all feedback, good or bad, to help us in providing the best care and treatment we can for our patients.
It is important that we hear the views of our patients so that we can understand how we can improve our services in future.
What Should I Do If I Have A Concern?
- Raise the matter with a member of staff who will endeavour to resolve your concern or if they can’t resolve it for you immediately, will report it to the Management Team for further investigation.
- If you would prefer to deal with a member of the Practice who is not directly involved with your concern, please submit this to us in writing for the attention of the Practice Manager/Operations Manager.
Please note – If your concern is of a clinical nature, a doctor who is not involved may be asked to lead the investigation.
What We Will Do As A Practice.
- Acknowledge your written concern within two working days, if the matter cannot be satisfactorily resolved immediately.
- Investigate the matter thoroughly and aim to provide you with a written response within 30 working days. If for any reason we cannot meet this timescale, we will keep you informed of the progress and your new target resolution date.
- Provide a response which will include an explanation and any action that we will be taking as a result of your concern to prevent similar events in future.
- If our response does not meet your satisfaction, we invite you to get back in touch with the practice, or we may direct you to the next stage which is detailed below.
Getting Help To Raise Your Concern
If you need help to raise a concern, Llais – your voice in health and social care can help you do this. Llais is an independent body and its free Advocacy service and can provide information, advice and support to members of the public who may wish to raise a concern.
Llais can support you to raise a concern and give advice on the most appropriate course of action. You can contact your local Llais office at the following address:
Advocacy Service – Llais West Wales, Government Building, Picton Terrace, Carmarthen. SA31 1BT
Tel:01646 697610
e-mail: westwalesadvocacy@llaiscymru.org
To access Llais’ website go to: Your voice in health and social care | Llais (llaiswales.org)
Os ydych angen cymorth i godi pryder, gall Llais – eich llais mewn iechyd a gofal cymdeithasol eich helpu i wneud hyn.
Mae Llais yn gorff annibynnol ac mae ei gwasanaeth eiriolaeth am ddim yn gallu darparu gwybodaeth, cyngor a chymorth i aelodau o’r cyhoedd sydd am godi pryder.
Gall Llais eich cynorthwyo i godi pryder a rhoi cyngor ar y camau mwyaf priodol i’w cymryd.
Gallwch gysylltu â swyddfa leol Llais drwy’r cyfeiriad canlynol:
Gwasanaeth Eiriolaeth – Llais West Wales, Adeiladau’r Llywodraeth, Teras Picton, Caerfyrddin. SA31 1BT
Ffôn:01646 697610
E-bost: westwalesadvocacy@llaiscymru.org
I gael mynediad at wefan Llais ewch i: Eich llais mewn iechyd a gofal cymdeithasol | Llais (llaiswales.org)